Our Promise to You
Customer Satisfaction
Returns Policy
We accept returns within 30 days of the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. To complete your return, we require a receipt or proof of purchase.
Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@burleybaseball.com to begin the exchange process.
Refunds Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refund Status
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@burleybaseball.com.
Return Shipping
To return your product, you should send your product to: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our refund and returns policy, please contact us at info@burleybaseball.com.
